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Community cookbook

Osticket

Add osTicket notifications via a new WebHook in Rocket.Chat

In Rocket.Chat go to “Administration”->”Integrations” and create “New Integration”
Choose Incoming WebHook
Follow all instructions like Enable, give it a name, link to channel etc.
Press Save change and copy the Webhook URL.
Go to your osTicket project, ie. http://your.ip.address/osticket/scp It’s in the project “admin” panel, and “manage > plugins”.
Download plugin in https://github.com/tuudik/osticket-rocketchat and click in “add a new plugin”, install plugin in directory include/plugins.
With plugin Rocket.Chat notifier installed, config it. Paste Rocket.Chat webhook url in form webhook, set a bot username, emoji icon, alert color anda save changes.
Test the webhook by creating a new ticket.